Frequently Asked Questions
General information can be found below for roller skating
and our rink.
How much does it cost to roller skate?
Admission does
vary by day. Prices can be seen on our
schedule. There is no charge for
parents that choose not to skate. Anyone under 18 that
is not accompanied by a parent will be charged admission and
skate rental.
Skate rental is an extra charge, or you may bring your own.
All skates are subject to approval by a Bella's staff
member. Anyone under 18, not
accompanied by an adult, must have skates on while at the
rink.
How do I schedule a party with Bella’s Bouncies Skate on
Grand?
It's easy!
You can click on the availability button on the left, stop
in at one of our locations, or
give us a call at 847-546-7000 and we'd be happy to help you
reserve your special day and time!
Is a
deposit required?
A 50%
non-refundable deposit is required to reserve your party.
The balance is due and payable on the day of your party.
What if I
need to reschedule or cancel my party?
-
15+ days
prior to party - We will apply your deposit to your new
date.
-
6-14 days
prior to your party – You will lose your deposit. A new
deposit will be required to hold your new date. If we
are able to rebook your party time slot, we will apply
your deposit towards a new date.
-
0-5 days
prior to your party – You are responsible for 100% of
the party price. You will lose your deposit. A new
deposit will be required to hold your new date. If we
are able to rebook your party time slot, we will apply
your deposit towards a new date.
-
Remember
deposits are non-refundable (no exceptions).
What forms
of payment are accepted?
For your
convenience we accept cash, Visa, MasterCard, Discover and
Amex. Sorry, no checks!!
How many
guests can I invite?
You may
invite any number of guests. Final guest count MUST be
called in to us at least 24 hours before your party. For
parties of 50 or more guests, we offer private party times.
What if I
have more than our confirmed number of guests?
Additional
guests are welcome for parties. There is an additional
charge per guest over the final number confirmed, at the
same rate of your other party guests.
Is there an
additional charge for siblings, parents, and/or caregivers?
There is no
additional charge for parents, grandparents, caregivers,
etc. that choose not to skate. If they would like to
participate, they must also pay full admission charge and
skate rental (if applicable), or be added to your guest
total. All attending children under the age of 18 will need
to pay the full admission and skate rental (if applicable)
charge.
What time
should my guests and I arrive at the party?
You may
arrive 10 minutes early with your party supplies. Any gifts,
left over cake or food should be packed up and ready to go
at the scheduled end time of your party.
Do I need
to stay at the party?
The party
host is required to stay at the party. Other adults are also
welcome to stay and enjoy the fun, or they can leave their
emergency contact info with the party host/hostess and come
back at the end of the party. It's the party host's
responsibility to supervise their guests.
Are socks
required?
For guest
safety and enjoyment, socks are required for all skaters.
Socks can be purchased at the concession stand should you
forget them.
Will
Bella’s Bouncies provide supervision in the skate area (s)?
Parents are
required to supervise their own children. During many times,
there will be a skate guard on duty. The skate guard is not
fully responsible for your children’s behavior. The skate
guard also has full ability to restrict your child from
skating if they continue to disregard the safety of others.
Can a guest
skate while wearing a cast?
In the
interest of safety, any guest wearing a cast or other motion
limiting medical device (splint, sling, or brace) will not
be permitted to participate in skating. While we welcome
them to attend the party and will not charge for their
attendance, they will be prohibited from skating.
Can I spend
more than the designated party time skating?
Yes you may.
The party area is reserved for 2 hours, 3 for an Ultimate
party, but you can come in to skate before your party, or
stay after, provided we have open skate during those times.
You may not bring in cake, gifts or decorations prior to
your scheduled party start time though. At the end of your
party, all remaining items (food, dessert, balloons and
gifts) must be removed and placed in your car, should you
choose to stay and skate. Personal items must be put in the
lockers. Additional time in the party area can be added for
an additional fee.
Do we have
to move from one room to another during the two hour party?
No. We give
you two full hours in both the skating area and the party
table area. You can go back and forth as often as you'd like
within that time.
Can I use
my own decorations and/or paper products in the party area?
You’re
welcome to bring your own tablecloths, centerpieces and
balloons that are properly weighted down. You may also bring
your own paper products into
the party area. To preserve the integrity of our party area,
we do not permit wall or ceiling decorations, streamers,
silly string, confetti, glitter or piñatas.
Are
gratuities (tips) included?
No, but these
guys and gals work hard to make sure your party is a
success. So show them you appreciate their help if you are
happy with their service.
When should
I order pizza, beverages, goodie bags, & other options?
Because we
make our pizzas in house, you can let your party
host/hostess know what type of pizza you would like when you
arrive for your party. Also, because adults love pizza
too, we have pizzas available for purchase just for them. All
other items can also be ordered when you arrive for your
party.
Can I bring
my own food, drinks, cake, etc. to my party?
You may bring
cake or cupcakes, a fruit tray or a veggie tray to serve your guests, but no other food or
drinks are allowed inside the facility. You must supply your
own plates, napkins, forks, etc for any food you
supply.
Can I bring
my own goodie bags?
You are
welcome to bring your own or you can purchase items from our
concession area. Don't forget, we also give you a free skate
pass, for each paid party guest, you can include in your goodie bags.
Are there
any additional items I need to bring to the party?
If you will
be bringing a cake/cupcakes, please bring a serving knife, plates,
candles, and a lighter (no matches please). For your
convenience, we also have candles and socks available for
purchase.
May I bring
in outside glow or other toy items?
Yes.
We also sell many glow
items on site and offer glow face painting for a small fee.
Is there a
designated area for party guests to put their belongings?
For the
safety of everyone, all guests are asked to put all
shoes, coats, and loose articles into the lockers. Nothing
may be left on the chairs or tables in the sitting area.
Lockers are only $0.25.
Can I bring
my own skates?
Skaters are
allowed to bring their own skates or roller blades, but they
must be clean and in good working order. The skates
must not have any protruding nuts, bolts, or sharp objects
for everyone's safety. Personal skates and roller
blades will be inspected by Bella's Bouncies staff and are
subject to their approval.
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